Sapphire IPTV: manage and renew your subscription

This site has no customer portal: everything about your subscription goes through our team on WhatsApp, 24/7. If you can, message us from the number you ordered with.

Renewal: each plan is paid once for its term (1, 3, 6 or 12 months), and access stops at the end of the term. To keep watching, message us on WhatsApp before the end date with the email you used for your order and the plan you want next.

Changing plan: you can move to a longer plan at any time; a shorter plan only once your current term ends.

Lost login: Your login details (M3U playlist link, EPG link, Xtream Codes server, username and password) and setup steps for your device were sent by email after payment; check your spam or junk folder. Can't find them, or the service stopped working? Message us on WhatsApp: the team checks and resends them. Never post your M3U link or password in a public message.

Refunds: new customers can ask within 7 days of their first purchase, after troubleshooting with support; duplicate charges and outages of 72+ hours on Sapphire IPTV's side qualify too. Message us on WhatsApp with your name, the email used to order and the reason. See our refund policy.

A new device or a second screen: install Sapphire IPTV on any device you like; a plan streams on 1 connection at a time, and extra connections are available as an add-on; ask the team for the price. Our installation guide covers each device.

Sharing: Sapphire IPTV's terms don't allow sharing your subscription or your login, and subscribers must be 18 or older.