Sapphire IPTV: frequently asked questions about IPTV

Sapphire IPTV, also written SapphireIPTV, is an IPTV service: 25,000+ live channels from 50+ countries, including the USA, the UK, Canada, Europe, Latin America, the Middle East and Asia, plus 100,000+ movies and series on demand. You watch in an IPTV app on your Smart TV, Fire TV Stick, phone or tablet, or on a MAG box, with no cable box or satellite dish.

IPTV is TV delivered over your internet connection instead of cable, satellite or an antenna. The ITU, the United Nations agency for telecommunications, defines it as "multimedia services such as television/video/audio/text/graphics/data delivered over IP-based networks". An IPTV app shows the channel list and the on-demand library but provides no content by itself: you add your Sapphire IPTV M3U link or login and the list loads.

Source: ITU (International Telecommunication Union), “IPTV-JCA Terms of Reference”

1 month ($14.95), 3 months ($29.95), 6 months ($44.95) or 12 months ($59.95), in US dollars, paid once for the whole term. Every plan covers 1 connection at a time.

Only the length. Every plan includes the same 25,000+ live channels, 100,000+ movies and series, a TV guide (EPG) and HD / Full HD / 4K quality where available. Longer plans cost less per month: 12 months is $59.95, about $5 a month, against $14.95 on the 1-month plan.

25,000+ live channels on every plan (sports, movies, news, kids, entertainment, international and series), from the USA, the UK, Canada, Europe, Latin America, the Middle East and Asia. This site doesn't list channel names: if a specific channel or region matters to you, ask on WhatsApp before you order and the team checks it.

Yes: you can move to a longer plan at any time; a shorter plan only once your current term ends. Message the team on WhatsApp with the email you used for your order.

The best IPTV service is the one that runs well on your own device and connection, with terms you understand. With Sapphire IPTV you can check: the plans and prices are published (from $14.95 to $59.95), the speed it asks for is stated (30 Mbps for HD and Full HD), the apps for each device are named, and the refund policy is public. This site shows no reviews, ratings or testimonials.

Sapphire IPTV doesn't publish a free trial. You can ask the team on WhatsApp, with your device, whether a test is possible; it isn't guaranteed.

The 1-month plan at $14.95, paid once. It's the full service, so you can check the channels, the picture and the apps on your own devices before a longer plan. New customers can also ask for a refund within 7 days, after troubleshooting with support.

Message the team on WhatsApp with your device and the IPTV app you use, if you already have one. The form on the free trial page writes that message for you.

Choose a length, then tap "Order via WhatsApp": WhatsApp opens with your order already written. Send it; the team confirms your plan and sends a secure payment link. Once payment is through, your login details (M3U playlist link, EPG link, Xtream Codes server, username and password) and setup steps for your device arrive by email.

Major credit and debit cards, through a secure payment link. The team sends the link on WhatsApp once it has confirmed your order. You pay once for the whole term of the plan you chose, in US dollars.

Your login details (M3U playlist link, EPG link, Xtream Codes server, username and password) and setup steps for your device are sent by email. Give an email address you check, and check your spam or junk folder too.

Check your spam or junk folder first. If it's still missing, write to the team in the same WhatsApp chat: they check and send it again.

Samsung, LG and Sony Smart TVs, Amazon Fire TV Stick, Android phones, tablets and TV boxes, iPhone and iPad, MAG boxes, Enigma2 receivers (Dreambox, VU+) and Windows and Mac computers. You don't need a Smart TV: a streaming stick such as the Amazon Fire TV Stick makes a regular TV work.

Sapphire IPTV's guide names Smart IPTV or IPTV Smarters on Smart TVs, IPTV Smarters Pro, TiviMate or Perfect Player on Fire TV Stick and Android, and IPTV Smarters Pro, GSE Smart IPTV or nPlayer on iPhone and iPad. MAG boxes use their built-in portal. No app provides content by itself: you add your Sapphire IPTV details.

Open your IPTV app, choose "Add Playlist" (or "M3U URL"), paste the M3U link from your email, and add the EPG link for the TV guide. The channels load in the app.

Pick "Xtream Codes" or "XC Login" in your app and enter the server URL (with its port, such as :8080), your username and your password from your email. If the app asks for a port, it's often part of the server URL.

You can install it on as many devices as you like, but a plan streams on 1 connection at a time. For more screens at once, extra connections are available as an add-on; ask the team for the price.

Yes. Sapphire IPTV works anywhere in the world with a stable internet connection, with no IP restrictions, so your channels travel with you.

Sapphire IPTV recommends at least 30 Mbps for HD and Full HD. On a TV, Ethernet or 5 GHz Wi-Fi is steadier than a busy 2.4 GHz network.

HD, Full HD or 4K where available: every plan includes the same qualities. 4K needs a faster line than HD.

Yes: every plan includes the TV guide (EPG). Add the EPG link from your email in your app; to refresh it, reload the playlist and the EPG in the app's settings.

Use a wired Ethernet connection, or 5 GHz Wi-Fi, turn on hardware acceleration in the app, set the app's buffer to 10–15 seconds and close other downloads and streams on the same connection. If a channel still stutters, tell the team on WhatsApp which one and when.

In the app's settings, refresh or reload your playlist and EPG. If problems continue, remove the M3U and EPG links and add them back.

Message the team on WhatsApp before your plan ends, with the email you used to order and the plan you want next (1, 3, 6 or 12 months).

Access stops at the end of the term: on this site, nothing renews or charges by itself. Renew through the team whenever you're ready.

In set cases: new customers within 7 days of their first purchase, after support-led troubleshooting; duplicate charges; and a service that doesn't work for 72+ hours in a row because of a fault on Sapphire IPTV's side. The channel list, a slow connection, account sharing or geo-blocking don't qualify.

Support reviews the request in 0–3 business days; once approved, the refund is sent back to your original payment method, and the money can take 5–10 business days to show, depending on your bank.

On WhatsApp, 24/7: ordering, setup, renewal and refund questions all go through the same chat. Include your device, your app, your plan and a short description of the issue.

Yes. Tell the team your device model, your app and the step where you're stuck, with a screenshot if you can (never one showing your password or M3U link): they guide you on WhatsApp until your first channel plays.

No. Sapphire IPTV streams over the internet, so there's no cable box or satellite dish to install, and a streaming stick such as the Amazon Fire TV Stick makes a regular TV work: just your device, an IPTV app and your login.

No: Sapphire IPTV's terms don't allow sharing your subscription or your login, and you must be 18 or older to subscribe.

This site has no customer account, and its contact and trial forms send nothing: they open WhatsApp with your message pre-filled, and nothing leaves until you send it yourself. Your email address is used to send your login.