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Sapphire IPTV
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Sapphire IPTV Refund Policy

Last updated: October 27, 2026

Sapphire IPTV wants every refund question to have a clear answer. This page explains when a full or partial refund is possible, how to ask for one and how long it takes.

When you can get a refund

You may qualify for a full or partial refund in these cases:

  • Technical failure on our side: the service doesn't work at all on your compatible device for 72 hours or more in a row, because of a fault on Sapphire IPTV's side.
  • Duplicate payment: you were accidentally charged twice for the same subscription period.
  • First 7 days for new customers: you ask within 7 days of your first purchase, after trying the troubleshooting steps the support team gives you.

When a refund isn't given

Refunds are not provided when:

  • you're unhappy with the channel list or the content offered;
  • your internet connection is too slow or unstable to stream;
  • you broke our terms of service, for example by sharing your account;
  • you face geo-blocking in your country that is beyond our control.

A change of mind after the first 7 days is not a reason for a refund. A request about a renewal you didn't want is looked at case by case: tell the team as soon as possible.

How to ask for a refund

Message the team on WhatsApp from our contact page with "Refund request" at the start of your message, and include:

  • your full name;
  • the email address you used for your order;
  • the reason for your request, and the steps you already tried with support;
  • your device and app (for example, Fire TV Stick with IPTV Smarters Pro);
  • the payment reference from your order, if you have it.

How long it takes

  • 0–3 business days: the support team reviews your request.
  • Same day after approval: the refund is sent back to the payment method you used.
  • 5–10 business days: the money appears on your account, depending on your bank or card issuer.

The team keeps you updated in the same WhatsApp chat. Weekends and public holidays can add a little time.

Avoiding problems before you order

  • Check your device: make sure your device and app accept an M3U link, an Xtream Codes login or a portal URL. Our installation guide lists the apps for each device.
  • Check your connection: at least 30 Mbps is recommended for HD and Full HD; Ethernet or 5 GHz Wi-Fi is steadier.
  • Ask support first: most setup problems are solved quickly in the chat.
  • Start small: the 1-month plan is the lowest-commitment way to try the service. See our plans and prices.

Your legal rights

This page doesn't affect any consumer rights you have under the law where you live.

Contact

For any question about payments, refunds or your order, use our contact page to reach the team on WhatsApp.